Reklamace a servis
Claims and after-sales service
All wholesale claims and service requests are handled manually. Please contact us, complete the relevant PDF form and send the properly packed goods to the address below.
Returns of fault-free goodsThis portal is intended for registered wholesale partners purchasing in connection with their business. The consumer 14-day withdrawal right does not apply. A return or exchange of fault-free goods is possible only by prior written agreement with ŠUBRT cz s.r.o.
Choose what you need
Claim or paid repair
A fault has appeared
Use this option to claim defective goods. Describe the fault as precisely as possible and include the completed form in the parcel.
Paid post-warranty repair
Use the service form for assessment and a possible paid repair after the claim period.
Manual procedure
Please follow all four steps
- 1Contact usEmail zbrane@subrt.cz with your order or invoice number.
- 2Complete the PDF formDescribe the fault or service request and add your contact details.
- 3Pack the goodsInclude the form and proof of purchase. Do not include unrelated accessories.
- 4Send the parcelUse the address below. Parcels sent cash on delivery will not be accepted.
Delivery address
Do not send cash on delivery
Zbraně a střelivo Šubrt
Kněžskodvorská 2559
370 04 České Budějovice
Czech Republic